Delete your Rookwise account

• Sign in to the account at app.rookwiseai.com.
• Open Profile, then Settings, then Delete account.
• Enter the signed-in account email and type DELETE to confirm.
• The account is signed out after the request is accepted.

Sign in to begin.

Email support@rookwiseai.com from the account email. We will need to verify identity and, for a minor or linked account, the requester’s authority.

A 72-hour safety window is scheduled after an in-app request. Requests involving linked learner/parent relationships are held for review so that one person cannot silently remove an unrelated learner’s protected account. Submission is not a claim that every system copy is erased immediately.

When approved and processed, account/profile information, learning content, chats, progress, Parent Hub data and private attachment objects are removed from active systems. Temporary backup copies expire through normal backup rotation.

Restricted records may be retained or de-identified where reasonably necessary for accounting, tax, refunds, payment disputes, fraud prevention, security, safeguarding, legal claims or other legal duties. They are not retained for ordinary learner use or behavioural advertising.

During the safety window, sign back in and use Settings to cancel a pending request. Contact support immediately if the request was unauthorised.